Frequently Asked Questions
What is Contract Free Mobile (CFM) and why should I choose CFM ?
What is the difference between wireless carriers?
Do I have to sign a contract?
I have bad or no credit, can I become a client?
I don’t want to provide my personal information or social security number can I get service?
Which plan should I choose?
Is there roaming or long distance fees?
Can I transfer my phone number from existing carrier?
Can I use my phone to receive email or browse internet?
What type of phone do I need to use CFM service?
Can I keep my existing phone with this service?
I ordered a phone on CFM website now what?
Where can I get a phone locally?
How often can I change a phone number?
How can I change my plan?
Can I choose phone number from the state different from my residence?
How do I pay for my service?
Do I get a monthly bill?
Can I prepay for my service?
What happens if I lose a pin?
Can I sign up for auto billing?
What do I do if I don’t have a credit card?
What happens if I skip a payment?
Who should I contact if I have service questions?
Is there a termination/transfer fee is I decide to leave CFM?
What is Contract Free Mobile (CFM) and why should I choose CFM?
Contract Free Mobile is a Mobile Virtual Network Operator. With established relationships with major wireless US carriers we offer superior performance of large phone companies with attention to your needs that only your next door neighbor can provide. With our wholesale relationships we offer premium wireless service at fraction of cost.
We can offer both CDMA and GSM service that customers may require depending on their location and service coverage.
Contract Free Mobile is not just your typical talk text and web access provider. We do something most providers don’t do; our mobile plans are all unlimited. That means you can get monthly, minute or a daily prepay plan without ever thinking about going over minutes or texts. Whether you want unlimited calling & long distance, unlimited text and mobile web access, or all of the above, Contract Free Mobile is the company for you. Just compare our cell phone plans and nationwide coverage to the competitors and you’ll understand why Contract Free Mobile is the best value for your mobile needs. The best thing about Contract Free Mobile is that you will have No Contract, No Credit Check, and No Commitments or have to pay a termination fee. That’s why Contract Free Mobile is your one stop shop for your unlimited nationwide mobile needs.
What is the difference between wireless carriers?
There are four major wireless carriers who own wireless towers: AT&T, T-Mobile, Verizon and Sprint. The main difference between them is the type of technology they use. AT&T and T-mobile use GSM Global System for Mobile Communications standard while Verizon and Sprint use CDMA Code Division Multiple Access.
GSM network phones require a Subscriber Identity Module (SIM) cards. The removable SIM card allows phones to be instantly activated, interchanged, swapped out and upgraded, all without carrier intervention. The SIM itself is tied to the network, rather than the actual phone. Phones that are card-enabled can be used with any GSM carrier.
The most important factor is getting service in the areas you will be using your phone. Upon viewing competitors' coverage maps you may discover that only GSM or CDMA carriers offer cellular service in your area. If so, there is no decision to be made, but most people will find that they do have a choice.
Both technologies allow for calls to be made to other countries however if you desire to travel with your phone internationally, only quad band (850/900/1800/1900 MHz) GSM devices will allow for such service.
Do I have to sign a contract?
No. Contract Free Mobile does not require any contracts.
I have bad or no credit, can I become a client?
Yes. We welcome all customers regardless of their credit history. We do not perform credit checks for any of our mobile plan customers.
I don’t want to provide my personal information or social security number can I get service?
Yes. We don't require any personal information, however if you loose your phone or deside to transfer or use customer service, security information must be verified.
Which plan should I choose?
Depending on your location and service (GSM or CDMA) preference we can recommend different plans. Please visit plans section for more information.
Is there roaming or long distance fees?
No. All of our plans provide free roaming and free national long distance. International long distance is available at additional cost.
Can I transfer my phone number from an existing carrier?
Yes. All phone numbers can be ported.
Can I use my phone to receive email or browse internet?
Yes. All phones with email and browser capabilities can be used for these services.
What type of phone do I need to use CFM service?
Depending on the type of service you select you can use either type of CDMA or GSM phone.
Can I keep my existing phone with this service?
If you use GSM phone and choose GSM service, you can continue using your existing phone. If you have CDMA phone and choose CDMA service, you can continue using your existing phone if you have the pin number for your phone. If you switch between GSM and CDMA networks, existing phones can not be used.
I ordered a phone on CFM website now what?
Depending on the type of delivery you have chosen, your phone will be delivered to you ready to be used. Just turn it on and activate.
Where can I get a phone locally?
You can pick up a phone at any of our approved dealer locations or by calling customer service to arrange for the next day delivery.
How often can I change a phone number?
You can do it any time and as much as needed.
How can I change my plan?
You can simply do it online, at any dealer locations when paying for your service, or over the phone through customer service.
Can I choose a phone number from the state different from my residence?
Yes. You can choose any area code for your service.
How do I pay for my service?
You have four options of payment.
1. Pay online by logging in to your account
2. Pay by visiting any of our approved dealer locations.
3. Pay by buying pin codes online or at any of the dealer locations in advance.
4. Pay over the phone to customer service.
Do I get a monthly bill?
In order to provide you with savings, we will not mail monthly statements. However, you will receive an email and text message reminders. Your online account will show payment history for your records.
Can I prepay for my service?
No. You can only prepay for additional services such as international long distance, international text messaging or extra data.
You can however, purchase pin codes which can be used to redeem services in the future.
What happens if I lose a pin?
Pin is same as cash and can not be replaced.
Can I sign up for auto billing?
Yes. All customers are encouraged to take advantage of free automated billing. Funds can be drawn from either checking account or credit/check cards.
What do I do if I don’t have a credit card?
You can pay by cash at any of our dealer locations or obtain prepaid Visa/Master Cards at any Western Union agent locations
What happens if I skip a payment?
GSM service will terminate and your phone number will be terminated, if not renewed at the end of the billing cycle. CDMA allows for 90 days of grace period.
Who should I contact if I have service questions?
You can call customer service with any service related questions.
Is there a termination/transfer fee if I decide to leave CFM?
No. You are not under any obligation and can stop paying at any time.
No Contract
No Credit Check
No Commitments
No Hassle
Unlimited Talk
Unlimited Text
Web Access